Refund policy

Return and Refund Policy

Thank you for shopping with us! Please read the following policy carefully as it outlines important information regarding returns and refunds for our clothing products, which are fulfilled through our print-on-demand partner, Printify.

1. Print-on-Demand Service

All clothing products are fulfilled by Printify, a third-party print-on-demand service. Since each item is custom-made, we are unable to accept direct returns or exchanges through our website.

2. Eligibility for Returns and Refunds

If you receive an item that is damaged, defective, or misprinted, please reach out to Printify’s customer service for assistance with returns or refunds. Requests must generally be submitted within 30 days of receiving the product to be eligible for evaluation by Printify.

3. How to Request a Return or Refund

For any concerns about your order, please contact Printify directly. Visit the Printify Help Center for more information on their return and refund process or to submit a query.

4. Non-Refundable Items

As all items are made-to-order, we cannot accept returns or provide refunds for cases involving buyer’s remorse, incorrect sizes selected, or any other non-manufacturing-related issues.

5. Contact Us

If you have any questions regarding this policy, please feel free to contact us at theofficialvelvetwest@gmail.com

Thank you for your understanding and support!