Shipping policy
Shipping Policy
Thank you for choosing our store! This Shipping Policy provides information on how your order is processed, shipped, and delivered. Please note that all of our clothing products are fulfilled and shipped through our print-on-demand partner, Printify.
1. Order Processing Time
Each item is custom-made upon order, with processing times varying depending on Printify’s production schedule and the specific product ordered. Most orders are processed within 2-7 business days.
2. Shipping Times and Carriers
Shipping times vary based on the destination and selected shipping method. Once your order is fulfilled, Printify will handle shipping using their network of reliable carriers, which may include USPS, FedEx, and other regional shipping providers. Estimated delivery times are generally as follows:
• Domestic (U.S.): 2-7 business days after processing.
• International: 7-21 business days, depending on location.
Please be aware that delays may occur due to customs processing or high-demand periods.
3. Shipping Costs
Shipping costs are calculated at checkout based on the delivery address and order weight. These rates are set by Printify’s shipping partners and may vary by region and shipping method.
4. Tracking Your Order
After your order is shipped, you will receive a tracking number via email. Please allow up to 48 hours for tracking information to update.
5. Lost or Delayed Shipments
If your order is delayed beyond the estimated delivery window, please reach out to Printify’s customer service team. They can assist with investigating any delays or issues with the carrier. Visit the Printify Help Center for more information.
6. Incorrect Addresses
Please double-check your shipping address before placing an order. We are unable to change addresses once an order has been placed. Orders returned to Printify due to incorrect addresses may incur additional shipping charges for redelivery.
7. Contact Us
For questions regarding our Shipping Policy, feel free to contact us at theofficialvelvetwest@gmail.com
Thank you for shopping with us!
This policy clarifies the shipping process and directs customers to Printify for shipment-related inquiries.